| OilPaintingsxm.com ¡ú Help Center |
| 1 - Can I only order 1pc of each picture each size? |
| Yes, All the prices are only available for wholesale, that means the minimum order quantity needs to be 5pcs each picture each size, or the prices will be 50% higher. |
| 2 - How can you afford to sell your paintings at such a low price, does it mean a low quality also? |
| We do business in the honest way, we persue the suitable profits but we consider more for our customers in advance, and the most important reason is that we are the first source, we originally produce the paintings and wholesale them onto the world oil painting market directly. However, it never be offered on the basis of quality down, we know our advantage, we know why we can achieve such a success today. |
| 3 - Do you accept special order? |
| You can also order other sizes and paintings not listed in our web site. Just send us a high resolution image with request size, we will give you within 24 hours a quote. Don't forget that we can also paint top quality oil paintings from any of your photographs (portrait, pet, house, car, etc.), there is no minimum oder quantity to portraits. Please contact us for more details. |
| 4 - How long does it take before I get the painting? |
| We will finish the order in 15workdays after receiving customers' payment. We'll keep you in posted for any progress of your order and notice you before shipment. Usually, it takes 3-5 days to arrive in your house by DHL, UPS, Fedex and TNT Express channel, 7days by air freight and about one month by sea freight. |
| 5 - What's your terms of payments? |
We accept three terms of payments: Bank Transfer£» Western Union£»PayPal
If you opt to pay via PayPal you will receive (after you completed the order check out on the Web site) a detailed email with all necessary payment information. Please follow these instructions. |
| 6 - What's your After Service ? |
| - If any of the delivered articles show material defects, transport damage or the wrong articles have been delivered, please inform us within 24 hours after you have received the goods and we will immediately exchange or refund all goods. Damaged goods will be replaced whenever possible, if however we are unable to replace them they will be fully reimbursed. - We provide refund for any unsatisfactory quality if product is sent back in 3 days after receiving the goods with customer's own shipping cost. - For our regular buyers,we also provide free replacement,free improvement,or credits for any unsatisfactory quality or product damage. |
| 7 - What's your transportation method? |
| - for goods weight less than 10kg, we recommend using EMS(door-to-door) or UPS(door-to-door) to send it. - for goods weight between 10kg to 20kg, we recommend using DHL(door-to-door) or TNT(door-to-door) to send it - for goods weight between 200kg to 400kg, we recommend using normal airway post to send it. - for goods weight above 400kg, we recommend using sea transportation. - all above is our recommendation, just for reference. You can choose the most conveniente way and ask us to send your goods through it. |
| 8 - Who paints these paintings? Are this real paintings? |
| All our artists are experienced in this line. They use their eyes, hands and senses to paint each art works. We use only the best materials, we import high quality oils for producing the paintings, that is why they can be well collected for several decades without any color fading. Meanwhile, all of our artists are well educated through the professional art academy and most of them have more than 10 years artist career. The most important, we have our independent Inspection Department, the artists there control the quality of each painting before shipment. Our company a decades experience has strongly proofed that our products have enjoyed a well quality reputation in the oil painting market. |
| 9 - What's the minimum order quantity? |
| No, we haven't minimum order quantity. You can order any picture in any size and quantity. |
| 10 - Can you dropship paintings to my clients? |
| Yes, we can dropship paintings all over the world. If you want us to do so, please give us the detailed information of recipients/consignee (name, address, telephone number etc) before delivery. We will dropship paintings to your clients according to your given information. |